Privacy policy — PortQuote and the PortQuote app for Shopify

Last updated November 13, 2026

Who we are

PortQuote is warehouse software made and run by PortQuote, in Québec, Canada. Third-party logistics (3PL) warehouses use it to receive, store, pick, pack and ship the goods of the brands they work for. The PortQuote app for Shopify connects a brand’s Shopify store to its account with its warehouse, so its web orders reach that warehouse.

Each brand’s orders are handled by the warehouse it works with, and only that warehouse’s staff and the brand itself can see them. Warehouses using PortQuote never see each other’s data, and PortQuote staff look at a warehouse’s data only to keep the service running or when the warehouse asks for help.

What the app reads from the store, and why

• Orders assigned to the warehouse’s location: order number, items and quantities, the shipping method, the shopper’s note, and the ship-to name, address and phone — only to pick, pack, label and ship the order. We do not read shoppers’ email addresses, payment details or order prices.
• Products and inventory (titles, SKUs, barcodes): to match the store’s products to the goods in our warehouse and, if the brand asks, to send its available stock to the store.
• Locations, fulfillment orders and returns: to know which orders are ours to ship, to send tracking numbers back, and to receive returns.

We use this data only to provide our warehouse services to the brand. We never sell it, use it for advertising, or share it with anyone except the carrier that delivers the parcel (name, address and phone on the shipping label).

How long we keep shoppers’ data

The shopper’s name, address, phone and note are deleted automatically 90 days after the order has shipped (or was cancelled) — the brand can choose between 30 and 730 days. What remains is what the warehouse and the brand need for billing and stock: order number, items, quantities, dates, carrier and tracking number. When a store removes the app, Shopify asks us 48 hours later to delete its shoppers’ data, and we do.

Shoppers’ rights

Shoppers exercise their rights through the store they bought from. When a store forwards a request through Shopify, we give the store everything we hold about that shopper’s orders, and we delete it when asked — orders still being shipped are deleted as soon as they ship.

How we protect it

• All connections use HTTPS. The connection to each store is encrypted in our database and expires every hour.
• The data is hosted in Canada (Toronto); the database and its backups are encrypted and kept in Canada.
• Only warehouse and office staff who need it can see it; office accounts sign in with a second step (authenticator code). Brands see only their own orders.

Contact

Questions or requests: [email protected], or the warehouse you work with. You may also contact the Commission d’accès à l’information du Québec or the Office of the Privacy Commissioner of Canada.